Commitment to Quality

Commitment to Quality

RoopaAurAap Charitable Trust is committed to providing high quality services which meet the needs of abused women, men and children. At RAA we do not believe that ‘one size fits all’. Every person is unique. We treat every one – as individual with different needs.

RAA operates a systemic approach to supporting abused women, men and children. This means that we ensure the same high standards of care and professionalism across all of our services.

No matter which service an individual is using – they will be assured of the same high level of personal support. We go the extra mile for every woman, man and every child.

How do we achieve high quality?

RAA is a learning organisation. We constantly strive to improve our services so that they meet the needs of the community where any women, men or children are experiencing domestic violence.

Our expert practitioners use a range of tools to do this. Our sophisticated IT systems are built on a framework which allow us to review our performance and undertake continuous improvement.

Everything we do is shaped according to the South Asian Communities need which we support. We proactively seek their feedback – and we use that feedback to refine and develop services. This ensures that they are operating to the highest possible standards.

RAA demonstrates that:

The processes and procedures we use to deliver its specialist services are well made, consistent and systematic

RAA strives for continuous improvement


Roshni Chadha RAA’s Chairperson/Trustee

RAA system ensures a consistently high standard of support across all our services due to our developed distinctive specialist approach to casework management. Your feedback plays a vital role in allowing us to develop and improve our services according to their needs. RAA strives at all times to offer the best possible support to the community people who are experiencing domestic violence. The appreciation through the community love is a wonderful booster to the immense hard work of RAA’s staff and to their dedication to the women, men and children we support. ”