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Our Services

All our services are free and confidential.

We believe that every person experiencing domestic violence has different needs. There is no single package of services to meet those needs – no ‘one size fits all’. We offer professional services according to the needs and the demand of the situation.

Our network of services are listed below:

• Counselling
Our counsellors are an experienced team of registered professional offering a wide range of counselling therapies. Our counsellor’s act as a compassionate facilitator, they listen without judgment and acknowledge the client’s experience without moving the conversation in. They work with individuals, couples, families.
• Safe House – we provide Safe House services to women victims of family violence or abuse
• Family Mediation Services
• Community Services
• Family Violence Helpline
• Advocacy Services
• Outreach Services Beyond New Zealand
• Awareness Campaigns
• Training/Educational Programs/Workshop
• Children Programmes

Commitment to Quality

RoopaAurAap Charitable Trust is committed to providing high-quality services which meet the needs of abused women, men and children. At RAA we do not believe that ‘one size fits all’. Every person is unique. We treat everyone – as an individual with different needs.

RAA operates a systemic approach to supporting abused women, men and children. This means that we ensure the same high standards of care and professionalism across all of our services.

No matter which service an individual is using – they will be assured of the same high level of personal support. We go the extra mile for every woman, man, and every child.

How do we achieve high quality?

RAA is a learning organisation. We constantly strive to improve our services so that they meet the needs of the community where any women, men or children are experiencing domestic violence.

Our expert practitioners use a range of tools to do this. Our sophisticated IT systems are built on a framework which allows us to review our performance and undertake continuous improvement.

Everything we do is shaped according to the South Asian Communities need which we support. We proactively seek their feedback – and we use that feedback to refine and develop services. This ensures that they are operating to the highest possible standards.

RAA demonstrates that:

♦ The processes and procedures we use to deliver its specialist services are well made, consistent and systematic

♦ RAA strives for continuous improvement

Roshni Chadha RAA’s Chairperson/Trustee

RAA system ensures a consistently high standard of support across all our services due to our developed distinctive specialist approach to casework management. Your feedback plays a vital role in allowing us to develop and improve our services according to their needs. RAA strives at all times to offer the best possible support to the community of people who are experiencing domestic violence. The appreciation through the community love is a wonderful booster to the immense hard work of RAA’s staff and to their dedication to the women, men, and children we support. ”