What we do

Our services

However someone comes to us, we meet them with practical help and care. Every service below is free, confidential, and open to people of all backgrounds. If you are unsure where to start, reach out and we will help you find the right support.

Counselling and mediation

A confidential process where a professional counsellor provides a safe, supportive space for individuals, couples, or families to explore their feelings, thoughts, and behaviours while working through trauma, anxiety, or relationship challenges. In situations involving conflict, the counsellor acts as a neutral facilitator to support open communication between parties. Rather than making decisions for them, the counsellor guides the conversation to empower individuals to reach their own meaningful resolution.

Crisis intervention

Immediate, short-term support and stabilisation strategies deployed when individuals or families experience acute family harm, abuse, or a severe relational crisis. The primary objective is to manage safety risks, reduce trauma, and prevent ongoing harm. This involves evaluating immediate danger and working collaboratively to build practical safety plans, such as establishing safe spaces, identifying emergency contacts, and organising safe housing or food parcels.

Victim and client support

Long-term support for individuals and families navigating family harm, abuse, and crisis, evaluating ongoing risk levels for adults and children and acting as an immediate bridge to emergency services. This involves providing empathetic, non-judgemental guidance to help victim-survivors process trauma, while working alongside police, health professionals, the legal system, and community organisations to ensure comprehensive, wrap-around care. Continuous personal guidance and regular well-being follow-ups are provided until clients have recovered and feel empowered to face future challenges independently.

Legal support

A comprehensive range of legal services, advocacy, and protection mechanisms designed to safeguard, advise, and represent individuals experiencing abuse, violence, or coercive control within a family or intimate relationship. This support helps victim-survivors navigate complex legal matters, such as obtaining protection orders and parenting orders, resolving property disputes, and managing formal separations. It also involves assisting clients with filing court documents, drafting detailed affidavits outlining the nature of the harm, and providing professional representation throughout Family Court proceedings.

Immigration support

This support plays a critical role in addressing family harm by ensuring that victim-survivors are not trapped in abusive relationships due to fear of deportation, loss of legal status, or financial dependency. Specialised pathways, such as family violence work or residence visas, allow individuals to secure independent legal status. Handled with strict confidentiality, this process gives vulnerable migrants the safety, stability, and autonomy they need to rebuild their lives.

Elder abuse awareness

Older adults experiencing abuse often face unique barriers, including social isolation, physical or financial dependency on their abuser, and shame in speaking up. Raising awareness empowers communities and individuals to recognise subtle warning signs, such as unexplained injuries, sudden financial crises, and behavioural changes. Dedicated elder abuse programmes help ensure that older adults feel safe, respected, and free from fear and harm.

Outreach services beyond New Zealand

Addressing family harm often requires looking beyond domestic borders to support individuals whose lives, families, or legal statuses span multiple countries. Special care is taken to assist recent migrants and families who may face overseas threats, cross-border custody disputes, or deep isolation, such as empowering individuals who have been stranded overseas because their partners abandoned them in another country. This specialised support helps them navigate complex cross-border challenges, regain their independence, and find a safe path forward.

Awareness camps and educational workshops

Interactive workshops led by professionals and community groups help participants build practical, everyday life skills. These community events and educational sessions raise awareness about the subtle warning signs distinguishing healthy from unhealthy relationships. Designed to enhance individual talents, the sessions are supported by engaging activities that encourage active participation. Topics include financial and economic empowerment to help participants build independent lives, alongside specialised sessions focused on nurturing mental, physical, and emotional well-being. Additionally, culturally tailored workshops ensure that all guidance and support respect unique community values.

Children's programmes

Children's programmes during school vacations offer a balanced mix of structured care, fun activities, skill-building, and educational and cultural programmes run by professionals. Nature-based programmes are organised to teach survival skills and team-building challenges that help build confidence and resilience. Additionally, specialised performing arts, music, craft, and dance workshops allow children to explore their artistic talents.

Ready to talk?

Reach out and we will help you take the next step, at your pace.

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